At The Velvet Noble, we take great care in crafting and packaging our candles and home products. However, we understand that sometimes a return may be necessary.

• We only offer full refunds on orders that are unused, unopened, or arrive damaged.
  
• Refunds must be requested within 14 days of purchase.
  
• To initiate a return, please email us at thevelvetnoble@gmail.com with your order number and reason for return.
  

Shipping Costs:

• Customers are responsible for the cost of the return shipping label.
  
• Please note that original shipping charges are non-refundable.
  

Damages or Issues:
In the case of damages, missing items, or incorrect items received, please email us at thevelvetnoble@gmail.com for further assistance.

Your return should be in its original packaging and original shipping box (if available).  Otherwise, pack your return in a well-padded box to prevent damage in transit. Returns of product boxes without product inside will not be accepted.

Once your return is received and inspected, we’ll process your refund to the original method of payment. Please allow 5–7 business days for the refund to reflect, depending on your bank or credit card provider.

We're proud to offer our customers within the domestic United States of America a flat rate of $5 for shipping!

Internationally customers will be able to ship through UPS.

No. Once you have made your purchase, your order will already be in production. We kindly request that you instead cancel your order by emailing thevelvetnoble@gmail.com and re-order once your refund has been received.